A “Super Super San Francisco” charge is usually the monthly fee for Super+, a paid membership from Super.com, a San Francisco company. It is typically $15 per month and often begins after a hotel booking. Confirm it against your emails and bank dates, then cancel and ask for a refund if you did not want it.
What Is the “Super Super San Francisco” Charge?
Super+ is a paid membership from Super.com that bundles hotel discounts, cashback, and other perks for a monthly fee. The “Super Super” wording is how the merchant name, plus its company name, gets squeezed onto your statement.
Super.com’s own help page says an unexpected membership charge may show up as “SUPER+ * 1-833-773-8471” on a credit card statement. The company lists 1 (844) 461-2577 as its support number, plus 24/7 in-app chat..
So the San Francisco in the description is simply the company’s home city.
How the Charge Can Look on Your Statement
Banks format merchant names differently. The same $15 charge can look like any of these:
| What you see | What it usually means |
| SUPER SUPER SAN FRANCISCO | Super+ membership fee, credit card |
| SUPER+ * 1-833-773-8471 | Same charge, with the billing phone number |
| BT*SUPER+ | Same charge, with a payment-processor prefix |
| CHECKCARD SUPER SAN FRANCISCO | Same charge, on a debit card |
| SUPER+ SAN FRANCISCO CA | Same charge, with location added |
The exact text depends on your bank. If the amount is about $15 and the city is San Francisco, Super+ is the most likely match. Check the amount and date against your records before deciding anything.
Why Did I Get Charged? The Checkout Add-On and 5-Day Trial
Here is how many people end up here.
You book a hotel through Super.com. At the end of checkout, Super+ is offered as an add-on with extra cashback. If you accept it, a short trial starts, and when the trial ends, the monthly fee begins.
Super.com described this exact flow in a reply to a customer complaint on the Better Business Bureau. It said Super+ is offered as an add-on at the end of hotel checkout, with a 5-day trial, and a first $15 charge after the trial ends, followed by monthly charges.
That reply also shows a handy pattern. In that case, the person joined on June 8, was first charged on June 13, and was then charged on the 13th of each month.
Try this: the Charge-Date Back-Trace.
- Find the date of your first $15 charge.
- Count back about five days.
- Search your email for a Super.com booking confirmation near that date.
If you find one, that is your answer. If you find nothing, move to the next section.
Super.com says you will not be charged if you cancel before the free trial ends. That is why checking early matters..
Is It Fraud or a Real Subscription?
A real subscription you did not notice and true fraud can feel the same on your statement. They are handled differently.
| Likely a Super+ subscription | Possible fraud | |
| Amount | About $15, repeating monthly | Odd amounts, one-offs, or many charges |
| Timing | Same day each month, starting soon after a booking | Random dates |
| Your history | You booked travel or used the Super.com app | You have never touched Super.com |
| Emails | Booking or membership emails exist | Nothing at all |
| Best first move | Cancel, then request a refund | Call your bank now |
An honest note: people disagree about this. Some travelers on forums call the enrollment deceptive. Others say the terms were shown at checkout and unchecked boxes were missed. Both experiences appear online. What matters for you is your own records, so check them.
If you have no Super.com history and the charge looks wrong, do not wait. Call your bank and ask about replacing the card.
How Do I Cancel Super+? (Step by Step)
Cancel first. Chasing a refund while the fee keeps billing just adds more charges.
Option 1: In the app
- Open the Super.com app.
- Tap the menu or account icon.
- Go to your Super+ membership details.
- Choose Manage Membership and follow the prompts.
Super.com’s own guide also lists an automated phone line at +1 (844) 461-2577 that lets you cancel without waiting for an agent..
Option 2: By phone
- Call (844) 461-2577.
- Choose the Super+ membership option.
- Follow the prompts.
Watch the deadline. Super.com’s terms, as quoted on a travel forum, say you must give notice at least three business days before your billing date to avoid the next charge. Cancel early in that window.
Two things to know before you cancel:
- Ending Super+ forfeits pending travel cashback, though pausing for one to three months is offered as an alternative.
- Cancelling your bank card alone may not stop the membership. Cancel with Super.com as well, or the charges can chase your new card.
Save proof. Screenshot the confirmation or note the date and time of your call.
Can I Get a Refund?
Sometimes, but do not assume it.
Super.com’s rules say the membership fee is generally non-refundable. One legal explainer states the fee is non-refundable, with no partial refunds for unused time.
In practice, though, refunds do happen. In BBB replies, Super.com has returned money to people who said they never knew about the membership. In one, three $15 charges totaling $45 were returned and the membership was cancelled. In another, a customer who said they were charged for months with no idea why received a $90 refund, which the company described as a one-time goodwill gesture.
Notice the word goodwill. That means it is discretionary. Your best approach is clear and polite:
- Say you were enrolled without realizing it (if that is true).
- Give your first charge date and amount.
- Say you have cancelled.
- Ask for a full refund of all charges.
Contact the company through in-app chat or the support number above. If you were plainly told about the trial and simply forgot, expect a harder conversation.
How to Dispute the Charge With Your Bank
If Super.com refuses, or you truly never authorized the charge, contact your card issuer.
- Gather evidence: statement lines, cancellation proof, emails with Super.com.
- Call the number on the back of your card or use your bank’s dispute form.
- Explain the facts simply: an unwanted recurring subscription, cancelled on [date], refund requested on [date].
- Ask that future charges from this merchant be blocked.
Move quickly. Credit card disputes generally have a window of roughly 60 days from the statement date, and debit card rules differ. Please confirm the exact deadlines with your bank or the CFPB before relying on them.
Also worth knowing: federal law (ROSCA) says online sellers using recurring billing must clearly disclose material terms, get express informed consent before charging, and offer a simple way to stop recurring charges. That is background, not legal advice, and only a lawyer can say whether it applies to your case.
Original Insight: Do the Break-Even Math
Super+ promises savings. Here is a quick way to see if it earned its fee.
- Fee: $15/month
- Savings you actually got that month (member rate vs. regular rate, plus cashback): $X
If $X is less than $15, you lose money. A traveler who books one $99 room that would have cost $120 saves $21 on paper, but if the fee then bills for three months, that is $45 in fees, more than the savings. Run your own numbers before you keep any membership.
Conclusion
A “Super Super San Francisco” charge on your bank or credit card statement may be unfamiliar, but identifying the merchant and checking the transaction details can help determine where it came from. Review the charge date, amount, and payment history, then contact your card issuer if you do not recognize it. If the transaction is unauthorized, report it promptly and follow your bank’s dispute and card-security procedures.
FAQs
Is Super Super San Francisco a scam?
It is generally a real company charging a subscription fee, not a random scammer. However, many people report being enrolled without noticing. If you have no connection to Super.com, treat the charge as possible fraud and call your bank.
How much is the Super+ charge?
It is commonly $15 per month. Check your statement amount against your confirmation emails to be sure.
How do I stop it from charging again?
Cancel your Super+ membership in the app or by calling (844) 461-2577. Do this at least three business days before your next billing date, and save proof.
Will I get my money back?
Not guaranteed. The fee is officially non-refundable, but Super.com has issued goodwill refunds in documented cases. Ask clearly, and go to your bank if you are refused.
What does “checkcard Super San Francisco” mean?
It is usually the same Super+ charge, shown on a debit card. Follow the same cancel and dispute steps.
